Privacy Policy — j5555 Online Casino and Sports Betting

j5555 ("we", "us", "our", "the Platform") is committed to protecting the privacy and personal data of every player who accesses or uses the j5555 website and associated services, including live casino games, sports betting, crash games, fishing games, and slots (collectively, the "Services"). This Privacy Policy ("Policy") describes the types of personal information we collect, the purposes for which we use it, the circumstances under which we may share it, and the rights you have in relation to your personal data.

By registering an account on j5555, making a deposit, or otherwise using the j5555 platform, you acknowledge that you have read and understood this Policy and that you consent to the collection, use, and processing of your personal data as described herein. If you do not agree to this Policy, you must not use the j5555 platform or its Services.

This Policy applies to all players accessing j5555 from Bangladesh, including users in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar. The Policy covers data collected through the j5555 website, mobile browser, and any related customer support channels.

j5555 collects personal data that is necessary to provide you with a safe, secure, and personalised gaming experience. The categories of personal data we collect include:

• Registration data: your name, date of birth, mobile number, and email address provided when you create your j5555 account. This information is mandatory for account creation and age verification purposes.
• Identity verification (KYC) data: copies of government-issued identification documents such as your National Identity Card (NID), passport, or driving licence, collected when we are required to verify your identity before processing withdrawals or when triggered by our anti-money laundering (AML) obligations.
• Financial data: information relating to deposits and withdrawals including mobile wallet references (bKash, Nagad, Rocket, Upay), transaction amounts, and transaction timestamps. We do not store full card numbers; card payment data is processed and tokenised by our payment service providers.
• Usage and gameplay data: information about how you interact with j5555, including pages visited, games played, bets placed, game session durations, bonus claims, login times, and device type and operating system.
• Technical data: IP address, browser type and version, time zone, referring URL, and cookies or similar tracking technologies used to maintain your session and improve platform performance. See Section 9 for full details on cookies.

We collect personal data directly from you when you register, when you contact j5555 support, and when you use the Services. We may also collect certain technical data automatically when you visit the j5555 platform. We do not knowingly collect personal data from persons under the age of 21.

j5555 uses the personal data we collect for the following specific purposes. We do not use your data for any purpose incompatible with those listed below without first obtaining your express consent:

j5555 processes your personal data on one or more of the following legal grounds, depending on the specific processing activity:

• Contract performance: processing your data is necessary to provide the Services you have requested, including account management, payments processing, and game delivery.
• Legal obligation: processing is necessary to comply with legal requirements applicable to j5555, including KYC obligations, anti-money laundering regulations, and responsible gaming requirements.
• Legitimate interests: processing is necessary for fraud prevention, platform security, and responsible gaming monitoring, where these interests do not override your fundamental privacy rights.
• Consent: for optional uses of your data such as marketing communications and personalised promotional offers, we rely on your explicit consent. You may withdraw this consent at any time without affecting the lawfulness of processing carried out before withdrawal.

j5555 does not sell, rent, or trade your personal data to third parties for their own commercial use. We may share your personal data only in the following limited circumstances:

• Payment service providers: we share financial data with our payment processing partners (including mobile wallet providers bKash, Nagad, and Rocket, and card scheme processors) solely to process your deposits and withdrawals. These providers are contractually required to handle your data securely and in accordance with applicable payment regulations.
• Identity verification and KYC providers: we may share registration data and identity documents with third-party KYC and identity verification service providers who assist us in fulfilling our legal identity verification obligations. These providers process data only on our instructions.
• Law enforcement and regulatory authorities: we may disclose your personal data to government bodies, law enforcement agencies, or regulators when required to do so by applicable law, court order, or regulatory requirement. This includes disclosures required under anti-money laundering obligations.
• Technology and platform service providers: we may share limited technical and usage data with trusted technology partners who provide infrastructure, analytics, security, or platform services to j5555. These partners are bound by data processing agreements and are not permitted to use your data for their own purposes.

In all cases where we share personal data with third parties, we require those parties to maintain appropriate technical and organisational security measures and to process your data only in accordance with our written instructions and applicable data protection requirements.

j5555 uses cookies and similar tracking technologies to operate the platform, maintain your login session, remember your preferences, and analyse how the platform is used so we can improve it. Cookies are small text files stored on your device by your browser when you visit the j5555 website.

We use the following categories of cookies on the j5555 platform:

• Essential cookies: these are strictly necessary for the j5555 platform to function. They include session cookies that keep you logged in while you navigate between pages and security cookies that protect against cross-site request forgery (CSRF). These cookies cannot be disabled without breaking core platform functionality.
• Functional cookies: these cookies remember your preferences such as language selection and store settings so that the platform behaves consistently across visits. Disabling these cookies may affect your experience but will not prevent you from using core platform features.
• Analytics cookies: we use anonymised analytics data collected via cookies to understand how players use the j5555 platform — for example, which game categories are most popular, where players experience navigation difficulties, and how long sessions typically last. This data is used only in aggregate form and is never linked back to individual player accounts.

You can control and manage cookies through your browser settings. Please note that disabling essential cookies will prevent the j5555 platform from functioning correctly, including keeping you logged in. Your continued use of the j5555 platform after being presented with our cookie notice constitutes your acceptance of our use of cookies as described in this Policy.

j5555 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, including to satisfy our legal, regulatory, accounting, and reporting obligations. The specific retention periods we apply are as follows: account registration data and KYC documents are retained for the duration of your account and for a minimum of five years following account closure, in compliance with applicable anti-money laundering record-keeping obligations. Financial transaction records are retained for a minimum of five years from the date of the transaction. Gameplay and usage data is retained for the duration of your account and for up to two years following account closure for responsible gaming monitoring and dispute resolution purposes.

When your personal data is no longer required for any of the purposes described in this Policy and is no longer subject to any legal retention obligation, j5555 will securely delete or anonymise it. If you request deletion of your account and personal data, j5555 will process your request within 30 days subject to any overriding legal retention obligations that may prevent immediate deletion of certain data categories.

j5555 implements and maintains appropriate technical and organisational security measures designed to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or unauthorised access. These measures include SSL/TLS encryption for all data in transit between your device and our servers, encryption of sensitive data at rest, access controls limiting access to personal data to authorised personnel only, regular security testing and vulnerability assessments of the j5555 platform, and secure data centre infrastructure.

While j5555 takes data security seriously and applies industry-standard protections, no method of transmission over the internet or electronic storage is completely secure. j5555 cannot guarantee absolute security of your personal data. In the event of a data breach that is likely to result in a high risk to your rights and freedoms, j5555 will notify affected players without undue delay and will take all reasonable steps to mitigate the impact of the breach.

As a j5555 player, you have the following rights in relation to your personal data. To exercise any of these rights, please contact j5555 support using the email address shown in the footer of this page. j5555 will respond to all data rights requests within 30 days of receipt.

The j5555 platform is strictly intended for adults aged 21 and above. j5555 does not knowingly collect personal data from any person under the age of 21. If j5555 becomes aware that personal data has been collected from a person under the age of 21 without verifiable parental consent, j5555 will take immediate steps to delete that data and close the associated account. If you are a parent or guardian and believe that your child has provided personal information to j5555, please contact j5555 support immediately using the email address in the footer of this page.

The j5555 platform may contain references to game providers (including Pragmatic Play, Evolution Gaming, Spribe, and Ezugi) whose software powers the games available on j5555. While j5555 integrates these providers' game engines, your personal data is not shared with these game providers for their own purposes beyond what is technically necessary to deliver gameplay. j5555 is not responsible for the privacy practices of third-party game providers' own websites or external services. This Policy applies solely to data processed by j5555 in connection with the j5555 platform.

j5555 reserves the right to update or amend this Privacy Policy at any time. When we make material changes to this Policy, we will update the "Last Updated" date at the top of this page and, where the changes are significant, we will make reasonable efforts to notify registered players by email or via an in-platform notification prior to the updated Policy taking effect.

Your continued use of the j5555 platform following publication of an updated Privacy Policy constitutes your acceptance of the revised terms. j5555 recommends that you review this Policy periodically to remain informed about how we protect your personal data and what rights you have.

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or need to report a privacy concern relating to your j5555 account or a transaction, please contact the j5555 support team using the email address displayed in the footer of this page. Please include your registered mobile number and a clear description of your query or request so that the support team can identify your account and respond to you as quickly as possible.

j5555 support operates on Bangladesh Standard Time (BST, UTC+6) and is available 24 hours a day, 7 days a week. All data rights requests are treated as high priority and will receive an initial response within 5 business days. Full resolution of complex data requests may take up to 30 calendar days from the date of receipt.